CUSTOMER CARE

At Arianna's Baby Boutique, we are dedicated to providing the best customer experience. Whether you need help with your order, have questions about our products, or want to learn more about our policies, our customer care team is here to assist you.

Contact Us

If you have any questions or need assistance, feel free to reach out to our customer care team:

• Email: ariannasbabyboutique@outlook.com

• Phone: 07825 817399

• Business Hours: Monday to Friday, 10:00 AM - 5:00 PM 

We strive to respond to all inquiries within 24 hours.

Privacy Policy for Arianna's Baby Boutique.

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At Arianna's Baby Boutique, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our services, visiting our website, or making purchases.

1. Information We Collect

We collect personal information that you provide to us directly when you make a purchase, create an account, sign up for our newsletter, or contact us for customer support. The types of personal data we collect include:

• Contact Information: Name, email address, phone number, and shipping address.

• Payment Information: Credit card details and billing address (processed securely by our payment processors).

• Order Information: Product details, quantities, and shipping preferences.

• Account Information: Username, password, and order history (if you create an account with us).

• Browsing Data: We may collect information about how you interact with our website through cookies or similar technologies (e.g., pages visited, time spent on the site).

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders (including payment processing and shipping).

• To communicate with you about your orders, including order confirmation, tracking information, and customer service inquiries.

• To send you marketing communications, if you have opted-in to receive our newsletters or promotions.

• To improve our website, products, and services based on your feedback and usage patterns.

• To prevent fraud, enhance security, and comply with legal requirements.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze website traffic. Cookies are small files stored on your device that help us track your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect some functionalities of the site.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third-party service providers who assist in the operation of our business, such as:

• Payment Processors: To securely handle payment transactions.

• Shipping Companies: To deliver your orders.

• Marketing Platforms: To send promotional emails and offers (if you have opted-in).

• Analytics Providers: To analyze user behavior and improve our website.

We ensure that any third-party vendors we work with comply with privacy and security standards to protect your information.

5. Data Protection

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our website uses encryption protocols (such as SSL) to secure sensitive information like credit card details. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can update or correct any inaccuracies in your information.

• Deletion: You can request to delete your personal information, subject to legal obligations.

• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at [your email address].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing orders and complying with legal obligations. After that, we will securely delete or anonymize your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: ariannasbabyboutique@outlook.com
Phone: 07825 817399
Address:

Arianna's Baby Boutique

Unit C23 Houghton Business Center

Houghton Le Spring

DH5 8BJ

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